Business Process Management
Business Process Management (BPM) is widely practiced in Western Europe, where companies spend considerable efforts to document their processes. The European rationale is that the better you know why and how something happens in a business, the better you can optimize it. Once you optimize the processes, it is accepted that the organization is inherently more efficient and progressive. Yet, despite the proven importance of BPM, few North American companies currently engage in the activity. Perhaps it is a cultural difference, where in North America the emphasis is on doing (and worrying later) and in Europe it is on planning and then executing. We realize an optimal middle-ground exists, and can guide companies as to how Business Process Management can assist them with knowledge transfer, training, document control and ISO certification.